Terms of service
1. About us and these terms
1.1 These terms apply when you use our website and buy from us. That includes one-off orders, event tickets, Cheese Box Club subscriptions and gift subscriptions. Please read them before you place an order.
1.2 Northumberland Cheese Company Ltd is registered in England and Wales (company number 02930474), and Cheese Box Club is one of its trading names. Our registered office is Make Me Rich Farm, Seaton Burn, Northumberland, NE13 6BZ. Our VAT registration number is 299795115.
1.3 When you place an order or use our website, you agree to these terms.
1.4 Definitions:
- We, us, our: Northumberland Cheese Company Ltd, including Cheese Box Club.
- You, customer: the person who uses our website or places an order.
- Order: anything you buy through our website, including products, event tickets, subscriptions and gift subscriptions.
- Rolling subscription: a Cheese Box Club subscription that renews automatically until you cancel it.
- Gift subscription: a prepaid Cheese Box Club subscription for a fixed number of months, which doesn't renew.
- Delivery address: the address your order is sent to.
- Working day: Monday to Friday, not including bank holidays in England.
2. Orders and payment
2.1 When you place an order, you're making an offer to buy. We accept it when we email you an order confirmation, and that's when the contract between us begins.
2.2 If we can't accept your order, we'll email you to say so. You won't be charged, and any payment already taken will be refunded in full.
2.3 Please check your confirmation email and tell us about any mistakes straight away. We can't be responsible for problems caused by incorrect details you gave us.
2.4 Prices are in pounds sterling and include VAT. Cheese Box Club subscription prices include delivery to UK mainland addresses. For all other orders, the delivery charge is shown at checkout before you pay.
2.5 If a product is listed at the wrong price because of an obvious error, we may cancel the order and refund you in full.
2.6 We accept major credit and debit cards, Apple Pay, Google Pay and PayPal. Payments are processed securely through Shopify's checkout and PayPal. We never see or store your full card details.
2.7 You authorise us to charge your chosen payment method for your order. For rolling subscriptions, this includes each renewal until you cancel.
2.8 You can create an account to view your order history, track deliveries and manage any subscriptions. You sign in with a one-time code emailed to you, so please keep access to your email account secure.
3. Cheese Box Club subscriptions
3.1 We offer two types of subscription, each available as a Cheese, Cheese & Beer or Cheese & Wine box:
- Rolling subscriptions are delivered monthly, every two months or quarterly. You pay for each delivery, and the subscription renews automatically until you cancel it.
- Gift subscriptions are delivered monthly for a fixed term of 2, 4 or 6 months. You pay the full amount at checkout. Boxes are delivered on the third Wednesday of each month: the first box in that month's delivery if you order by the 10th, or in the next month's if you order later, and the rest follow monthly. The subscription ends automatically after the last box and doesn't renew.
3.2 For rolling subscriptions, you pay for your first box at checkout. Boxes are delivered on the third Wednesday of each month: your first box comes in that month's delivery if you order by the 10th, or in the next month's if you order later. After that, payment is taken automatically on your renewal date (monthly, every two months or quarterly, depending on your plan), and each box comes in the next delivery once its payment has gone through: a payment made by the 10th in that month's, a later one in the next month's.
3.3 If a payment fails, we'll email you a link to update your payment details and we'll try the payment again. If it still can't be taken after our final attempt, your subscription will be cancelled.
3.4 Your next payment date is always shown in your account.
3.5 If we change the price of a rolling subscription, we'll email you at least 30 days before the change. You can cancel before the new price applies.
4. Cancelling, pausing and skipping
4.1 Rolling subscriptions have a minimum of two deliveries. After your second box has been delivered, you can pause, skip or cancel whenever you like.
4.2 You can make changes from your account, or by emailing hello@cheeseboxclub.co.uk.
4.3 Changes need to be made before your next payment date. Once a payment has been taken, that box will be sent, and your change will apply from the next one.
4.4 Gift subscriptions are prepaid, so they can't be cancelled once bought. To change the delivery address for future boxes, please contact us.
4.5 Cancelling a subscription doesn't entitle you to a refund for boxes that have already been delivered, or boxes that have already been charged and dispatched.
5. Delivery
5.1 We deliver to UK mainland addresses only. Our courier can't reach some postcodes. See our Delivery Information page for full details.
5.2 Orders are sent by overnight courier.
5.3 You can pick a delivery date in your bag, including a date in the future. Cheese Box Club boxes are the exception: they are delivered on the third Wednesday of each month and sent on their own.
5.4 Please give accurate delivery details, including the full address, postcode, email address and a mobile number. If you give a mobile number, our courier can send you delivery updates. Please check your details before you order: once an order has been dispatched to the details you gave, we can't redirect it, and if they were incorrect or incomplete we can't send a replacement or give a refund.
5.5 If no one will be home, please add safe place instructions as an order note in your bag, such as "leave in the porch" or "leave with a neighbour".
5.6 If the courier decides a safe place isn't secure, they may take the parcel back to their depot and leave a card. Please arrange redelivery or collection for the next day so the cheese doesn't spoil. We can't accept responsibility if the parcel isn't redelivered or collected within that time.
5.7 We can't accept responsibility for goods that spoil because they were left unattended with no safe place instructions, or because no one was available to receive and refrigerate them on the delivery day or the day after.
5.8 Please put your cheese in the fridge as soon as it arrives.
5.9 Now and then a delivery may be a day late. Cheese Box Club boxes are sent in insulated packaging, which keeps the cheese in good condition for up to 48 hours, sometimes longer depending on the weather.
5.10 If your order hasn't arrived by the end of the delivery day, please contact us promptly so we can look into it.
Packaging safety
5.11 Cheese Box Club packaging may include reusable, food-safe ice packs, recyclable cardboard boxes and insulation.
5.12 Please keep all packaging, especially the ice packs, away from children and pets. Don't open or eat the contents of the ice packs.
6. Gifts
6.1 You can send one-off orders, gift boxes and gift subscriptions straight to someone else.
6.2 You can add a free gift message to any order in your bag, and we'll include it with the parcel. For Cheese Box Club gift subscriptions, you can also add one on the product page.
6.3 We don't put prices or invoices in gift parcels. Your receipt is emailed to you.
6.4 For one-off gifts, you can choose a future delivery date in your bag, which is handy for birthdays and occasions. Gift subscription boxes are sent as set out in clause 3.1.
6.5 Please make sure the recipient's address is correct, and add safe place instructions if they may be out. Gifts containing alcohol can only be sent to someone aged 18 or over.
7. Event tickets
7.1 Each event is listed for the date it takes place. Buying a ticket books your place at that event, so you don't need to book separately.
7.2 We'll email your ticket after you order and ask whether anyone attending has food allergies or intolerances, so we can cater for them.
7.3 Places are limited. Most events run on one date only, so we usually can't move your ticket to a different date.
7.4 If you can't attend, please let us know as soon as possible. Events need a minimum number of guests to go ahead, so we can only give a refund if you tell us in good time and we're able to resell your place.
7.5 If we have to cancel or reschedule an event, we'll let you know as soon as possible and offer you another date or a full refund.
7.6 Events that include alcohol are for people aged 18 or over only.
8. Products, allergies and shelf life
8.1 Product images are for illustration only. Actual products and packaging may look slightly different.
8.2 Cheese is a natural product, so its colour, texture and flavour vary with the seasons.
8.3 Cheese Box Club selections change every month depending on what's in season and available. Boxes may include British and continental cheeses. Each box normally contains five cheeses, crackers, a chutney and tasting notes.
8.4 Our Northumberland Cheese Company cheeses contain milk. No other allergens are present in our dairy when we cut and pack them.
8.5 Cheese Box Club: the cheeses in each box contain milk, and the cheeses and accompaniments are made and packed in places that handle other allergens. We can't guarantee a box is free from a particular allergen. If you have an allergy or a dietary need, such as vegetarian cheese only, please email us before your box is dispatched. We'll do our best to help, but we can't guarantee it.
8.6 Cheese Box Club cheeses are sent with at least 14 days' shelf life from dispatch. Occasionally, because of supplier constraints, a cheese may have 7 days.
9. Returns, replacements and refunds
9.1 Our food is perishable, so we can't accept returns or give refunds if you change your mind. This does not affect your statutory rights.
9.2 If your order arrives spoiled, damaged or incorrect, please email us within 24 hours of delivery. Include photographs of the item and its packaging. Once we've looked at your claim, we'll arrange a replacement or a refund.
9.3 Please don't send anything back unless we ask you to. If we need an item returned, we'll tell you how to do it.
9.4 Claims made more than 24 hours after delivery, or without photographs, may not be accepted.
10. Promotions and offers
10.1 We sometimes run promotions and offers. Each offer's own terms apply as well as these terms, and some exclusions may apply.
10.2 We may end or extend an offer at any time.
10.3 Discounts can't be added to orders that have already been placed.
10.4 Unless the offer says otherwise, only one discount code can be used per order.
11. Alcohol
11.1 We only sell alcohol to people aged 18 or over. When you buy alcohol, you'll be asked to confirm in your bag that you and the recipient are both 18 or over.
11.2 It's against the law for anyone under 18 to buy alcohol, or for an adult to buy it for someone under 18.
11.3 If the person accepting delivery looks under 25, the courier may ask for valid photo ID. Only the named recipient can accept a delivery containing alcohol.
11.4 If no one aged 18 or over can accept the delivery, the courier won't leave the parcel.
12. Liability and complaints
12.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Your statutory rights are not affected.
12.2 We take reasonable care over the quality of our products and how we deliver them. We aren't responsible for losses that weren't reasonably foreseeable when you placed your order, or for business losses.
12.3 Subject to clause 12.1, our liability for faulty goods is limited to the price you paid for the affected product or box.
12.4 We aren't responsible for loss or damage caused by incorrect delivery details, or by deliveries left according to your instructions.
12.5 If something isn't right, please contact us straight away, with photographs where relevant. We'll aim to reply within 2 working days and put things right as quickly as we can.
13. Using our website
13.1 You agree to use our website lawfully and respectfully. In particular, you must not:
- use it for anything illegal or unauthorised
- interfere with or disrupt other people's use of it
- defame, harass or threaten anyone
- post content that is obscene, offensive, or infringes anyone else's intellectual property
- upload viruses or any other harmful code.
13.2 All content on our website, including text, graphics, logos, images and software, is protected by copyright and other intellectual property rights. You may not copy, change, share or use any of it commercially without our written permission.
13.3 If you think content on our website infringes your intellectual property, please email admin@northumberlandcheese.co.uk.
13.4 Our website may link to other websites. We aren't responsible for their content or how they handle your data.
14. Privacy and email marketing
14.1 We handle your personal data as set out in our Privacy Policy.
14.2 You can sign up to our newsletter for cheese news, events and offers. You can unsubscribe at any time using the link at the bottom of every email.
14.3 After you place an order, we may email you asking for a review.
14.4 We'll always send emails about your orders, deliveries and subscriptions, even if you haven't signed up to marketing.
15. Changes to these terms
15.1 We may update these terms from time to time. Your order is covered by the version in force when you placed it.
15.2 If we make a significant change that affects a rolling subscription, we'll email you before it takes effect. If you don't want to continue, you can cancel.
16. Governing law
16.1 These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
17. Contact us
17.1 If you have a problem with an order or a question about these terms, please get in touch:
Phone: 01670 789 798 (option 1)
Email: admin@northumberlandcheese.co.uk
Cheese Box Club: hello@cheeseboxclub.co.uk
17.2 If we need to contact you, we'll phone you or email the address you gave us with your order. In these terms, "writing" and "written" include email.
Last updated: 23/09/2026