Refund policy

Returns, replacements and refunds

Our cheese is perishable, so we can't accept returns or give refunds if you change your mind. This does not affect your statutory rights.

If something is wrong with your order

If your order arrives spoiled, damaged or incorrect, please email us at admin@northumberlandcheese.co.uk within 24 hours of delivery. Include photographs of the item and its packaging. Once we've looked at your claim, we'll arrange a replacement or a refund.

Please don't send any cheese back unless we ask you to. If we need an item returned, we'll tell you how to do it.

Claims made more than 24 hours after delivery, or without photographs, may not be accepted.

Subscriptions

If you cancel a subscription, you won't get a refund for boxes that have already been delivered.

Questions or problems

If you have a problem with your order or a question about this policy, please get in touch. We're always happy to help.

Phone: 01670 789 798 (option 1)
Email: admin@northumberlandcheese.co.uk
Cheese Box Club: hello@cheeseboxclub.co.uk