Shipping policy
Delivery charges
| Order | Delivery charge |
|---|---|
| Shop orders under £40 | £3.95 for orders up to 20 kg |
| Shop orders of £40 and over | Free (UK mainland, one address) |
| Cheese Loft gift vouchers and afternoon tea vouchers | £3.80, posted by Royal Mail 1st class. No charge when they're packed with other products in your order |
| Cheese Box Club subscriptions and gift subscriptions | Included in the price |
| Click and collect from the Cheese Loft Café & Shop | Free |
Your delivery charge is shown at checkout before you pay.
Cheese Loft gift vouchers and afternoon tea vouchers ordered on their own are posted to you by Royal Mail 1st class for £3.80 an order and can take up to 7 working days to arrive. Ordered with other products, they are packed in the same box as the rest of your order, with no extra postage (a Cheese Box Club box is sent on its own, so vouchers ordered with only a club box are posted). Dairy tour vouchers are sent by email, with no delivery charge.
A Cheese Box Club box is sent on its own and its delivery is always free, so it doesn't count towards the £40: free delivery on other products starts when they come to £40 or more.
Where we deliver
We deliver within the UK only. We can deliver to homes and workplaces, and straight to friends, family or colleagues.
Postcodes we can't deliver to
Our courier can't reach some areas within one day, so we can't deliver to these postcodes:
KA, PO30-41, TR21-25, AB31-38, AB41-42, AB44-45, AB51-56, AB99, PA20-38, PA41-49, PA60-78, PA80, PH4-26, PH30-44, PH49-50, HS, IV, BT, KW, ZE, IM, JE.
For deliveries to these postcodes, please call us on 01670 789 798 (option 1) for a quote. We're sorry for any inconvenience this causes.
Click and collect
You can collect your order free of charge from the Cheese Loft Café & Shop at The Cheese Farm, Green Lane, Blagdon, Northumberland NE13 6BZ.
- In your bag, choose Click and collect and the date you'd like to collect. Checkout will then have Pickup selected for you.
- The shop is open Tuesday to Sunday, 10am to 4pm.
- We'll email you when your order is ready to collect. Please bring your order number.
Dispatch and delivery days
We dispatch orders Monday to Thursday, and our courier delivers Tuesday to Friday, up to 10pm.
| Order day | Delivery day |
|---|---|
| Monday | Wednesday |
| Tuesday | Thursday |
| Wednesday | Friday |
| Thursday | Tuesday |
In a bank holiday week, orders are dispatched on the Tuesday.
You can choose a later delivery date in your bag, which is useful for birthdays and occasions.
Cheese Box Club boxes are delivered on the third Wednesday of each month. Your first box comes in that month's delivery if you order by the 10th, or in the next month's if you order later. Each box after that comes in the delivery after its payment: a payment made by the 10th in that month's, a later one in the next month's. If your order also holds shop products, the club box is sent on its own and the rest of your order arrives on the date you choose in your bag.
At busy times, some deliveries may take up to 48 hours.
Christmas deliveries 2026
| Delivery date | What to know |
|---|---|
| Up to Friday 11 December | Guaranteed before Christmas |
| 14 to 18 December | Available, but it's our courier's busiest week, so we may not be able to fix any delivery problems in time |
| Wednesday 30 December | First delivery date after Christmas |
| Tuesday 5 January 2027 | Next delivery date after that |
Packaging and freshness
Cheese Box Club boxes are sent overnight in insulated packaging, which may include reusable ice packs and recyclable materials. This keeps the cheese in good condition for up to 48 hours, sometimes longer depending on the weather.
Please put your cheese in the fridge as soon as it arrives.
Cheeses are sent with at least 14 days' shelf life from dispatch. Occasionally, because of supplier constraints, a cheese may have 7 days.
Tracking and delivery instructions
Your details
- Please give the full address and postcode, a phone number (a mobile if possible) and an email address.
- Check your order confirmation email to make sure the address is right.
- With a mobile number or email, our courier can send you tracking details and an estimated delivery time on the day.
If you're out
Cheese is perishable, so please choose an address where someone is likely to be in. You can also add delivery instructions as an order note in your bag, for example "leave in the porch" or "leave with a neighbour". Please choose somewhere cool.
This matters most for surprise gifts, or if you expect to be in but your plans might change.
Our courier plans its own routes, so we can't choose or promise a delivery time. At busy times, parcels can arrive as late as 10pm. If you're sending to a workplace, please bear in mind when it closes, and choose another address if no one will be there to take the parcel in later in the day.
If a parcel is left as you asked, we can't take responsibility for its condition afterwards. We also can't refund or resend orders if you rearrange a delivery with the courier yourself.
Sending a gift
- We don't put invoices or prices in gift parcels.
- You can add a free gift message to any order in your bag, and we'll include it with the parcel. For Cheese Box Club gift subscriptions, you can also add one on the product page.
- Please give the recipient's full address, a mobile number if you have it, and delivery instructions.
- If the delivery details you give are wrong, we can't send a replacement or give a refund.
Cancelling an order
| Order | How to cancel |
|---|---|
| Shop orders | Contact us at least 48 hours before dispatch |
| Rolling subscriptions | After your second box, pause, skip or cancel from your account before your next payment date |
| Gift subscriptions | Prepaid, so they can't be cancelled once bought |
All orders are covered by our Terms and Conditions.
If something goes wrong
If your parcel hasn't arrived by the end of the delivery day, please contact us so we can look into it.
If your order arrives spoiled, damaged or incorrect, email us within 24 hours of delivery with photographs. Please don't send anything back unless we ask you to. See our Terms and Conditions for full details.
Alcohol
- We only sell alcohol to people aged 18 or over.
- It's against the law to buy alcohol for anyone under 18.
- If the person accepting delivery looks under 25, they'll need to show valid photo ID to the driver.
- Only the named recipient can accept a delivery containing alcohol.
Contact us
Phone: 01670 789 798 (option 1)
Email: admin@northumberlandcheese.co.uk
Cheese Box Club: hello@cheeseboxclub.co.uk