Terms and Conditions

Welcome! These terms and conditions outline the rules for using our website and placing orders with Northumberland Cheese Company. By using our website, you agree to these terms.

Promotions and Offers

We occasionally run promotions and offers on our website. We reserve the right to end or extend these offers at any time. Discounts cannot be applied to previous orders. Some exclusions may apply, see offer details for more information.

Birthday Offer 

1. This offer can be used online only 
2. This offer is valid from for your birthday month.
3. We reserve the right to end offers and promotions early at our discretion
4. We reserve the right to extend offers and promotions at our discretion
5. Offers and discounts cannot be added retrospectively to an order.
6. Only valid on one transaction.  
7. Discount NOT VALID ON Drinks, Other Gifts, Vouchers and Tours.

Privacy Policy

Northumberland Cheese Company privacy policy can be found here.

Email Marketing

We offer an optional email newsletter with cheese news and promotions. You can sign up on our website. You can unsubscribe from the newsletter at any time by clicking the link at the bottom of any email.

We use Mailchimp to send our newsletters and track open and click-through rates. We only use anonymized data for these purposes. We delete unsubscribe notifications after processing.

Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites.

Shipping and Handling

Please refer to our delivery information here.

Returns, Replacements, and Refunds

• Only for faulty or incorrect products
• Notify us within 24 hours of delivery
• We may request photographs and returned items

 

Alcohol Purchases

• Restricted to customers aged 18 and over.

Website Use

Acceptable Use

You agree to use our website in a way that complies with all applicable laws and regulations and is respectful to other users. This includes, but is not limited to:

• Not using our website for any illegal or unauthorised purpose.
• Not interfering with or disrupting the use of our website by others.
• Not defaming, harassing, or threatening other users.
• Not transmitting any content that is obscene, offensive, or infringes on the intellectual property rights of others.
• Not transmitting any viruses or other harmful code.

 

Intellectual Property

The content of our website, including all text, graphics, logos, images, and software, is protected by copyright and other intellectual property rights. You may not reproduce, modify, distribute, or commercially exploit any of this content without our written permission.

We are committed to respecting the intellectual property rights of others. If you believe that any content on our website infringes on your intellectual property rights, please contact us at admin@northumberlandcheese.co.uk.

Contact Us

If you have any questions about our terms and conditions or privacy policy, please contact us at admin@northumberlandcheese.co.uk or call us on 01670 789 798 (option 1) for GDPR enquiries.

Please note these Terms and Conditions are subject to change at any time.