Privacy Policy

Northumberland Cheese Company is committed to protecting your privacy and handling your personal data in a fair and transparent way. This privacy policy explains how we collect, use, store and protect personal information when you use our website, place an order, create an account, or sign up to receive marketing emails.

Who are we

Northumberland Cheese Company is the data controller for the personal information collected through this website. If you have any questions about this privacy policy or how we use your data, you can contact us at admin@northumberlandcheese.co.uk or call 01670 789 798.

Information we collect

We may collect and process the following personal data:

• Your name.
• You’re billing and delivery address.
• Your email address.
• Your telephone number.
• The name and contact details of the recipient if you are sending a gift.
• Your order history.
• Your account details if you register an account.
• Your email marketing preferences.
• Website usage data, including cookie and analytics information where relevant.

If you contact us by phone, email or through our website, we may also keep a record of that correspondence.

How we use your information

We use personal data for the following purposes:

• To process and fulfil your orders.
• To manage your customer account.
• Arranging delivery of your goods.
• To contact you about your order or account.
• To send you email marketing if you have opted in.
• To improve our website, products and services.
• Competitions and surveys or customer feedback where applicable.
• To comply with legal and accounting obligations.

Lawful basis for processing

We process your personal data on the following lawful basis:

• Contract:to process your orders, manage your account and provide customer service.
• Consent:for email marketing and non-essential cookies.
• Legitimate interests:improving our services, understand customer behavior, and market to existing customers where appropriate.
• Legal obligation:to keep records required for tax, accounting and other legal purposes.

Where we rely on consent, you may withdraw that consent at any time.

Sharing your information

We only share personal data where it is necessary to operate our business and provide our services. This may include trusted third-party service providers that help us with:

• Website hosting and maintenance.
• Payment processing.
• Order fulfilment and delivery.
• Email marketing.
• Accounting and record keeping.

These providers only process your data on our instructions and are not allowed to use it for their own purposes.

Payment information

We do not store your card details on our website or in our accounting system. Online payments are processed securely through our payment gateway provider. Any payment card information is handled by that provider and is encrypted during transmission.

Email marketing

If you opt in to receive our newsletter, we will store your name and email address for that purpose. We use email marketing software to send newsletters, surveys and other communications from time to time.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at admin@northumberlandcheese.co.uk.

We may use email campaign statistics such as open rates and click-through rates to understand how our emails perform. These statistics are used in aggregated form where possible.

Cookies

Our website uses cookies to make the site work properly, to keep track of your shopping basket, to remember your login details where requested, and to support other website functions.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie choices through your browser settings or through any cookie preference tool available on our website.

Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

Customer account and order information is generally retained for up to 7 years where needed for tax and accounting purposes, unless a longer or shorter retention period is required by law or justified by another lawful reason.

If you ask us to delete your data, we will delete it where we are legally permitted to do so.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data in certain circumstances.
• Restrict how we use your data in certain circumstances.
• Object to our processing of your data in certain circumstances.
• Request transfer of your data to another provider where applicable.
• Withdraw consent where we rely on consent.

To exercise any of these rights, please contact admin@northumberlandcheese.co.uk.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO). Further information is available on the ICO website.

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites, so we recommend reading their privacy notices before providing any personal information.

Social media links

Our website includes links to social media platforms such as Facebook, Instagram, Pinterest and X. If you click these links, you will leave our website, and the privacy policies of those third-party sites will apply.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business, legal requirements or website functionality. Any updates will be posted on this page.

Last updated: 21/07/2026