Delivery Information
Delivery Charges
- Standard delivery:£3.95 for orders up to 20 kg
- Free delivery:Orders £35 & over (UK mainland, single address)
Special Delivery Areas
For deliveries to UK Highlands, Grampian (including Aberdeen), Islands, or Mainland Europe, please contact us for a quote.
Christmas Deliveries 2024
Select the 13th Dec 2024 for guaranteed Christmas delivery.
If you opt for the delivery dates 17th, 18th, 19th & 20th we may not be able to rectify any possible courier issues due to this being their busiest time.
Next delivery date 3rd Jan 2025.
Shipping and Handling
Order Processing
- Orders despatched Monday to Thursday
- Bank Holidays:Orders leave on Tuesday
Delivery Schedule
Deliveries by DHL, Tuesday to Friday, up to 22:00
Order Day |
Delivery Day |
Monday |
Wednesday |
Tuesday |
Thursday |
Wednesday |
Friday |
Thursday |
Tuesday |
- Select future delivery dates when ordering
- We only deliver within the United Kingdom
Delivery Instructions
- Provide a delivery address where someone can receive the parcel
- Include specific delivery instructions (e.g., "leave in porch")
- For surprise gifts, delivery instructions are crucial
- We may leave parcels in a safe, cool place or with a neighbour if no instructions are provided
Important Notes
- Deliveries may arrive as late as 22:00 during peak times
- Contact us on 01670 789798 if your parcel doesn't arrive on the expected day
- No refunds or reshipments for customer-rescheduled deliveries
Address and Contact Information
- Provide complete postcode and address for all deliveries
- Double-check order confirmation for address accuracy
- Include a mobile phone number for courier updates
Order Cancellation
Orders can be cancelled up to 48 hours before despatch.
Returns, Replacements, and Refunds
- Only for faulty or incorrect products
- Notify us within 24 hours of delivery
- We may request photographs and returned items
Alcohol Purchases
- Restricted to customers aged 18 and over
- Illegal to buy alcohol for minors
- Recipients appearing under 25 must show ID to the delivery driver
- Only the named recipient can accept alcohol deliveries