Delivery Information

Delivery Charges

  • Standard delivery:£3.95 for orders up to 20 kg
  • Free delivery:Orders £35 & over (UK mainland, single address)

 

Special Delivery Areas

For deliveries to UK Highlands, Grampian (including Aberdeen), Islands, or Mainland Europe, please contact us for a quote.

 

Christmas Deliveries 2024

Due to high courier demand in the week before Christmas, we recommend selecting delivery on or before 13th December to avoid disappointment.

 

Shipping and Handling

Order Processing

  • Orders despatched Monday to Thursday
  • Bank Holidays:Orders leave on Tuesday

 

Delivery Schedule

Deliveries by DHL, Tuesday to Friday, up to 22:00

Order Day Delivery Day
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Tuesday
  • Select future delivery dates when ordering
  • We only deliver within the United Kingdom

 

Delivery Instructions

  • Provide a delivery address where someone can receive the parcel
  • Include specific delivery instructions (e.g., "leave in porch")
  • For surprise gifts, delivery instructions are crucial
  • We may leave parcels in a safe, cool place or with a neighbour if no instructions are provided

 

Important Notes

  • Deliveries may arrive as late as 22:00 during peak times
  • Contact us on 01670 789798 if your parcel doesn't arrive on the expected day
  • No refunds or reshipments for customer-rescheduled deliveries

 

Address and Contact Information

  • Provide complete postcode and address for all deliveries
  • Double-check order confirmation for address accuracy
  • Include a mobile phone number for courier updates

 

Order Cancellation

Orders can be cancelled up to 48 hours before despatch.

 

Returns, Replacements, and Refunds

  • Only for faulty or incorrect products
  • Notify us within 24 hours of delivery
  • We may request photographs and returned items

 

Alcohol Purchases

  • Restricted to customers aged 18 and over
  • Illegal to buy alcohol for minors
  • Recipients appearing under 25 must show ID to the delivery driver
  • Only the named recipient can accept alcohol deliveries