Northumberland Cheese Company is committed to protecting your privacy. Should we ask for personal information from you while using this website, you can be assured that this information will be used only in accordance with this privacy statement.This privacy policy defines how information submitted on www.northumberlandcheese.co.uk is used and stored.
When purchasing items from our website, we will collect the following information:
Your name
When registering your account, your information will be stored on our Sage Accounting system for a period of 7 years. The information we store includes your account name, your name, your address, any delivery addresses, your phone number, your email address, and your order history. This information is stored on the CMS of our website.
We process your personal data on the following legal bases:
All of the information we gather is used solely to process orders placed on the website. It is not passed on to any third parties. Contact information will be stored on our Sage Payment system for ease of re-purchase by the customer.
Any credit or debit card information entered on our website is processed through a payment gateway and encrypted using 128-bit encryption. Payments are processed through Elavon. For further information concerning their security policy, please read it here: Elavon Security Policy. We do not have access to, nor do we store any payment details on either our website or our Sage Accounting System.
You have the option to opt-in to signing up for our e-newsletter. First names, surnames, and email addresses will be stored on Mailchimp, and in no other location. When you sign up for our e-newsletter, you will be added to a mailing list. E-newsletters are generally sent out on a weekly basis, with slightly increased frequency over Christmas. You have the option to unsubscribe from emails at any time. Any emails sent out as email marketing give you the option to unsubscribe via a link at the bottom of the email. Email addresses are used solely by Northumberland Cheese Company and will not be passed on to any third parties. We send out surveys from time to time using the built in feature of Mailchimp. Please note that all responses are anonymised, and no personal data is stored on the site.
Our website may contain links to other websites. Please note that once you navigate to a site outside of the Northumberland Cheese Company domain, we do not have any control over the protection or the privacy of any information which you submit to these sites.
When registering your account, your information will be stored on our Sage Accounting system for a period of 7 years. The information we store includes your account name, your name, your address, any delivery addresses, your phone number, your email address, and your order history. This information is stored on the CMS of our website. If you would like your information deleted before then, please email [email protected]. If you order frequently from us and would like us to store your account information for longer than 7 years, please contact us at the above email address. You can unsubscribe from our mailing list by following the unsubscribe link at the bottom of one of our emails, or by emailing [email protected]. You will remain on the list until you choose to unsubscribe. If you would like any further information about any GDPR issues, or any information about our data handling, then please call us on 01670 789 798 and speak to Ann-Louise or Jackie on option 1.
Under GDPR, you have the right to:
To exercise these rights, please contact us at [email protected].
If you have concerns about our data processing, you have the right to complain to the Information Commissioner's Office (ICO). You can contact them at ICO Complaints.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. This policy was last updated on 4th July 2024. This revised policy should be more comprehensive and compliant with current UK data protection legislation, including GDPR.
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